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The ISTQB Certified Tester-Foundation Level - Usability Testing certification program has become increasingly popular in recent years, as the demand for professionals with expertise in usability testing has grown. The ISQI CTFL-UT certification is recognized globally and is highly valued by employers in the software testing industry. Obtaining this certification can open up new career opportunities and help professionals advance in their careers.

The CTFL-UT exam is a multiple-choice exam that consists of 40 questions. CTFL-UT exam duration is 60 minutes, and the passing score is 65%. CTFL-UT Exam covers various topics related to usability testing, such as the principles of usability testing, usability testing methods, usability metrics, and usability testing process. CTFL-UT exam validates the candidate's knowledge and skills in usability testing and helps them to demonstrate their expertise in the field. By passing the CTFL-UT exam, professionals can enhance their career opportunities, increase their earning potential and gain recognition in the industry.

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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which of the following is a principal task of the usability tester role?

A. Perform pre-session briefing of participants
B. Communicate with test participant
C. Discuss findings from usability test
D. Define testing tasks

Answer: B

Explanation:
The usability tester, often synonymous with the usability test moderator in practice, is primarily responsible for interacting directly with the test participants during the usability testing sessions. This role includes communicating with participants to guide them through test tasks, answering questions without leading responses, and ensuring the session runs smoothly. Effective communication is essential to facilitate participant comfort, elicit genuine user behaviors, and capture accurate usability data.
Performing the pre-session briefing (Option A) may be done by the usability tester but is often a shared responsibility or part of test facilitation protocols. Discussing findings (Option C) typically falls to analysts or usability experts after testing sessions are completed and data analyzed. Defining testing tasks (Option D) is usually done by test designers or analysts during test planning, not during the test execution.
Therefore, communicating with test participants during testing is a core, principal task of the usability tester role.
References:
Usability.gov, Usability Testing Basics
Nielsen Norman Group, Moderating Usability Tests
ISO 9241-210:2019 Ergonomics of human-system interaction - Usability testing roles and responsibilities
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NEW QUESTION # 32
Which of the following is a key activity in a usability test session?

A. Moderate the usability test
B. Extract usability findings and recommendations
C. Talk to the participant during the completion of a task
D. Test the set up and modify the test script if needed

Answer: A

Explanation:
Moderating the usability test is a core activity during the actual usability test session. The moderator guides participants through tasks, ensures the session stays on track, and avoids introducing bias. Option A (testing the setup) happens before the session, during preparation. Option C (extracting findings) occurs during analysis, after the test. Option D (talking during task execution) should be minimized unless necessary, to avoid influencing user behavior. Therefore, option B is the only correct answer aligned with best practices in usability testing.
References:
Nielsen Norman Group: Role of the Usability Test Moderator
ISO 25062:2006 - Usability Test Documentation
Usability.gov: Conducting a Usability Test
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NEW QUESTION # 33
You're redesigning the web shop of a customer and found out that they are using legacy web design techniques like HTML tables for design matters, making the website hard to be operated using alternative input and output devices (e.g. screen readers).
Which kind of risk is most likely to occur?

A. Accessibility risk
B. There's no risk predictable
C. User experience risk
D. Usability risk

Answer: A

Explanation:
The use of HTML tables for layout instead of proper semantic HTML and responsive design violates accessibility guidelines, particularly those defined in the Web Content Accessibility Guidelines (WCAG).
Such a design makes it difficult or impossible for users relying on screen readers, keyboard navigation, or other assistive technologies to interact effectively with the site. Therefore, this creates a significant accessibility risk, which is distinct from general usability or user experience risks. Accessibility ensures inclusion of users with physical or cognitive impairments, making option B the correct choice.
References:
* W3C: Web Content Accessibility Guidelines (WCAG) 2.1
* ISO 9241-171:2008 - Software Accessibility
* Usability.gov: Accessibility Guidelines
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NEW QUESTION # 34
What's the difference between an informal usability review and an expert usability review?

A. An expert usability review is a formal review, not an informal review
B. Contrary to an expert review, an informal usability review is based on opinion
C. No formal usability qualifications are required for an informal usability review
D. An informal review only requires one reviewer

Answer: C

Explanation:
An informal usability review can be conducted by anyone, including stakeholders or developers, and does not require formal usability training or qualifications. It is typically subjective and based on general impressions.
In contrast, an expert usability review (also called heuristic evaluation) is conducted by a trained usability expert who applies recognized usability principles. This is what differentiates the two approaches most clearly. Options A and C are misleading; expert reviews can be informal in format, and informal reviews aren't necessarily based solely on opinion. Option D is incorrect since both informal and expert reviews can be conducted individually or in groups.
References:
Nielsen Norman Group: Heuristic Evaluation
ISO 9241-110:2020 - Interaction Principles
Usability.gov: Expert Review vs Informal Review
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NEW QUESTION # 35
Which of the following statements best describe Rapid Iterative Testing and Evaluation?

A. Testing is informal and many potential users can be accessed
B. Testing happens on a regular basis, e.g. each Monday
C. Testing is quantitative
D. Testing focuses on instant redesigns and confirming made changes

Answer: D

Explanation:
Rapid Iterative Testing and Evaluation (RITE) is a usability method in which usability issues are identified and addressed in short cycles. Unlike traditional usability testing, RITE allows for immediate redesigns and retesting of the improved version within the same study. The goal is to refine the design quickly based on observed usability issues. Option A confuses scheduling with methodology, B is too vague, and D inaccurately characterizes RITE as quantitative, while it is typically qualitative. Therefore, C accurately reflects the purpose and approach of RITE.
References:
* Medlock et al. (2002). The RITE Method: A Rapid Iterative Testing and Evaluation Method
* Nielsen Norman Group: Rapid Iterative Testing
* Usability.gov: RITE Method Overview

NEW QUESTION # 36
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