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Popular ISO-IEC-20000-Foundation Exams 100% Pass | High-quality Clearer ISO/IEC 20000 Foundation Exam Explanation Pass for sure

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
IEC 20000-1:

Topic 2

This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

Topic 3

ISO
IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q47-Q52):

NEW QUESTION # 47
What is the intent of the service availability management process?

A. To ensure agreed effective communication towards customers
B. To ensure that agreed service availability commitments to customers can be met within agreed targets
C. To ensure that agreed levels of service commitments to customers can be met in all circumstances
D. To ensure that agreed service availability commitments to providers can be met in all circumstances

Answer: B

NEW QUESTION # 48
Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

A. By outsourcing change management
B. By showing leadership and taking actions
C. By taking disciplinary action against underperforming employees
D. By promoting continual improvement of the SMS

Answer: B

NEW QUESTION # 49
What does ISO/IEC 20000-1 specify?

A. Best practice guidelines for service management
B. A methodology for ensuring that service management operates at the least possible cost
C. The requirements for a service management system
D. Guidance on the application of service management systems

Answer: C

NEW QUESTION # 50
Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?

A. By appointing a designated individual who is responsible for managing the relationship with the external supplier
B. By signing a contract with the external supplier
C. By coordinate activities with other parties involved in the service lifecycle
D. By agreeing the scope of the services to be delivered by the external supplier

Answer: C

NEW QUESTION # 51
Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?

A. Information, suppliers, and work areas
B. Technical, information, and financial
C. Financial, suppliers, and service desk
D. Technical, work areas, and service desk

Answer: B

NEW QUESTION # 52
......

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